No Return Policy

• Once the order is delivered, we do not take back any products.
• Seafood items cannot be returned due to hygiene, safety, and quality reasons.

Refund Policy

Refunds are not provided unless there is a proven issue caused directly by our company.

A refund may be considered only in the following rare situations:

• You received the wrong item due to our mistake.
• The product was damaged at the time of delivery, and clear proof is provided immediately.

Conditions for Refund (If Applicable)

• Proof (photos/videos) must be shared within 30 minutes to 1 hour of receiving the order.
• Verification is required before processing the refund.
• After verification, the refund will be initiated to the customer’s payment method or as store credit.

Non-Refundable Cases

Refunds will not be provided for:

• Change of mind after placing the order
• Incorrect address or customer not available at delivery time
• Delay caused by weather or transportation issues
• Taste preference or personal dissatisfaction
• Products stored improperly after delivery